Job Description

Location Designation: Hybrid - 3 days per week 

Our New York Life culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of an inclusive team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Business Unit Overview

Our Agency distribution system is the lifeblood and key differentiator of New York Life, where dedicated individuals like you provide vital support to our field force and connect with clients, helping build lifelong relationships. As part of our team, you'll equip agents with the tools, training, and support they need to succeed and thrive. Your work helps foster financial security for countless individuals, shaping their futures and contributing to the growth of the business.

Role Overview:

The Agency Digital Desk is the main resource and support for Agents and Advisors to support their business as the company evolves its Digital Ecosystem. With this comes additional cross-departmental alignment, strategic involvement, field support and leadership capabilities for the team. The team supports SalesCentral, MarketingCentral, and our GuideMe platform, among other technology platforms. In addition to supporting Advisors, Agency Digital Desk will also be proactive in their outreach to Advisors who can best benefit from strategic conversations.

What You’ll Do:

Major responsibilities of this position include but are not limited to:

• Fielding inbound calls from high-level producers and staff regarding how-to questions. 
• Help devise strategies for top tier agents on how to use the digital tools being offered to more effectively run their business. 
• Make proactive outbound calls to agents in an effort to increase their productivity and adoption of digital platforms. 
• Conduct training sessions with top tier agents and their staff via webinars as well as in-person training sessions at New York Life events 
• Cross-departmental collaboration with platforms: MarketingCentral, SalesCentral, and GuideMe 
• Provides ad hoc reporting and data analytics for Senior Leadership, and internal teams such as recruiting, sales desks, and prospecting.

What You’ll Bring:

• Bachelor’s degree or equivalent experience.
• Experience interacting with the field is beneficial as it will help support an understanding of advisor needs and best practices
• Prior experience delivering virtual training (e.g., webinars or remote sessions) is a plus
• Proficiency with Word, Excel, and PowerPoint as well as various internet search techniques.
• Basic Knowledge of Zoom and Salesforce or other CRM.
• Must have the ability to work both independently and in a team environment.
• Possess excellent oral and written communication skills and interpersonal and customer service skills.
• Must have strong relationship building skills & sense of time management.
• Must be a detail-oriented and well-organized self-starter with high energy and creativity.
• Proven ability to pay attention to detail and multitask.

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Pay Transparency

Salary Range: $55,000 - $80,000  

Overtime eligible:  Exempt  

Discretionary bonus eligible:  Yes  

Sales bonus eligible:  No  

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site .

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the  Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of .

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Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 92322

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